TOPSKY Warranty Policy

At TOPSKY, we are committed to providing reliable products and dependable customer support. We stand behind the quality of our products and offer a limited warranty against defects in materials and workmanship.

1. Warranty Period

The warranty period varies by product.

The applicable warranty period is specified in the product manual included with your purchase. Please refer to the product manual for the exact warranty duration and coverage.

If there is any difference between the warranty information shown on our website and the warranty period stated in the product manual, the warranty terms provided in the product manual shall apply.

The warranty period begins on the date of purchase.

2. What Is Covered

During the applicable warranty period, TOPSKY will provide reasonable assistance for products that experience defects in materials or workmanship under normal use.

Depending on the specific situation, we may provide:

Troubleshooting and technical support
Replacement parts
Replacement of the defective product or component
Other appropriate solutions at our discretion

Any replacement parts or products provided under warranty will be covered for the remainder of the original warranty period, unless otherwise required by applicable law.

3. What Is Not Covered

This warranty does not cover damage or problems caused by:

Improper installation, assembly, or use
Failure to follow the instructions provided in the product manual
Accidents, misuse, abuse, or negligence
Unauthorized modifications or repairs
Normal wear and tear
Cosmetic damage that does not affect product functionality
Damage caused by excessive load or use beyond the product's specifications
Damage caused by improper storage, transportation, or handling
Natural disasters or other circumstances beyond our reasonable control
4. How to Make a Warranty Claim

If you believe your product has a warranty-related issue, please contact our customer support team with:

Your order number or proof of purchase
Product model or product name
A description of the issue
Photos or videos showing the problem, if applicable

Our support team may request additional information to help diagnose the issue and determine the appropriate solution.

Please do not return a product before receiving instructions from our customer support team.

5. Warranty Service

After reviewing your claim, TOPSKY will determine the appropriate solution based on the nature of the issue and the applicable warranty terms.

We aim to provide a simple and efficient warranty experience and will work with you to resolve eligible issues as quickly as reasonably possible.

6. Important Notice

This warranty applies only to products purchased through authorized TOPSKY sales channels and is subject to the specific warranty terms applicable to the product.

Warranty coverage and duration may vary by product. Please always refer to the warranty information in your product manual for the applicable terms.

This warranty does not affect any rights you may have under applicable consumer protection laws.